As per our service agreement with the manufacturer, we send the Thermapen to the Australian service agent for testing and assessment. The Perfect Steak Company makes no determination in this regard. It is entirely at their discretion as to whether a warranty claim is valid. Once we receive your Thermapen we then forward it to the authorised ETI service agent in Australia. If you believe you have a valid warranty claim please send your Thermapen along with a copy of your purchase receipt and your contact details to us at: Probes are not covered under warranty if they have been damaged due to overheating. The Manufacturer extends a 2 Year Warranty on the device and a 6 Month Warranty on the Probe. Please feel welcome to call us any time during normal business ho8999 to discuss these terms if they are unclear or if you have specific questions. Please read these term and ensure you are comfortable to abide by them before going ahead with your purchase. The Warranty Terms below have been provided to us by various manufacturers and relate to specific product and product lines. Customers are not charged for returning a damaged item to us. If we do require the damaged item to be returned, we will cover the cost of its return.
We also request that you keep the damaged item until we can confirm that we do not require it to be returned. In most cases, we will not require the damaged item returned to us, however, we reserve the right to inspect the goods before issuing a replacement.
Once received, we will arrange for a replacement to be sent out free of charge. To confirm the damage, we require a photographic evidence. The Perfect Steak Co will replace any goods that arrive at their destination faulty or damaged, provided a claim is made within 48 hours from the parcel being delivered and signed for. RETURNS POLICY DAMAGED OR FAULTY ITEMS ON DELIVERY AUSTRALIA More details about can be found at our Terms and Conditions. Warranty claims do not cover items damaged or broken through misuse or accidental damage. If the product is deemed to be misused and not faulty upon assessment by the brand distributor or owner, you as the customer will need to bear the delivery cost of returning it to you. Warranty claims are extended from the manufacturers for faults and defects. From there an assessment will be made as to the validity of the warranty claim.
In instances where a legitimate warranty claim seems likely and/or as per the various supplier’s directions, we will provide you with our Reply Paid address to return the item to us at our cost. In most cases, if a warranty claim is to be made you should contact us here at The Perfect Steak on 02 8711 8999 or and describe the problem. Of course The Perfect Steak Co we will do everything we can to help you with your warranty claim and act on your behalf with the brands.
Warranty periods, and what makes a valid warranty claim will vary and are at the discretion of our suppliers and manufacturers, not The Perfect Steak Co. As we source products from a large number of manufacturers, different warranties and warranty terms apply to different products. The Perfect Steak Company extends manufacturers warranties on the range goods it sells as per manufacturers instruction.